jy jili Privacy Policy
When you register at jy jili or use our services, this policy explains in detail how your personal information is collected, stored and used.
Protecting your privacy at jy jili is an integral part of our responsibility. This privacy policy tells you what information we collect, why we collect it, and how that information is managed. By using our website or opening an account, you are agreeing to this policy.
This policy should be read together with our Terms and Conditions, as both documents together form the complete framework of the relationship between you and jy jili. If any changes are made, we will update this page and notify you by email where necessary.
Important: jy jili never sells your personal information to third parties. Your information is used solely for the operation of our services.
What Information We Collect
When you open an account at jy jili, we collect the following information:
- Full name and date of birth (for age verification — for ages 21+)
- Username and password
- Email address
- Mobile number
- Bank or mobile banking details (bKash, Nagad, Rocket, Upay — for transaction processing only)
When you visit our site, certain technical information is recorded automatically:
- IP address and device type
- Browser and operating system version
- Traffic source and page navigation patterns
- Login and logout time and date
- Cookie and session data
The date, amount, method and status of every deposit and withdrawal transaction are stored in our system. This information is used to detect fraudulent activity and to keep your account secure.
Purpose of Information Use
jy jili primarily uses your information to manage your account, process transactions, provide bonuses and promotions, and ensure customer support. Verifying your identity and maintaining the security of our services are our primary responsibilities.
In certain cases, applicable law requires verification of a user's identity and retention of financial transaction records. Information collected for this purpose is kept only for as long as necessary.
By analysing your playing patterns, we provide support as needed in line with our responsible gaming guidelines. If a user shows unusual activity, we proactively reach out.
Using your email and mobile number, we send transaction confirmations, account security OTPs, and promotional messages based on your preferences. You can opt out of promotional messages at any time.
We never transfer your information to other organisations for advertising purposes. Your data is limited to improving jy jili's own services.
Cookies and Tracking Technologies
Cookies are small text files stored in your browser. The use of cookies is essential for the jy jili site to function properly. They keep your login session active, remember your preferred language, and help improve the quality of our services.
- Essential cookies: Required for login sessions, security tokens and core site functionality. These cannot be disabled.
- Preference cookies: Store your language, display preferences and other personalised settings.
- Analytical cookies: Used to understand which parts of the site are used most, helping to improve service quality.
You can control or delete cookies from your browser settings. However, please note that disabling essential cookies may prevent some core site functions — such as login and secure transactions — from working properly.
Information Sharing and Third Parties
jy jili works with specific technology and payment providers to operate its services. These partners receive only the limited information needed to carry out their specific function — for example, payment processors use your mobile banking details to verify transactions. These organisations are contractually bound to meet our privacy standards.
Under a court order or a lawful request from an appropriate government authority, we are required by law to provide the necessary information. No additional information is shared beyond what is required.
jy jili never sells your personal information — including your name, contact details, financial information or gaming history — to advertisers or any other third party. This is our firm policy.
Data Security Measures
Our site uses SSL encryption, which keeps all data exchanged between your browser and our servers completely secure. Passwords and financial information are stored in encrypted form — no jy jili employee can view your password.
SSL / TLS Encryption
All communications are secured by industry-standard encryption
Password Hashing
Passwords are never stored directly — only their hash is kept
OTP Verification
An OTP is sent to your mobile for suspicious activity
Session Management
You are automatically logged out after a period of inactivity
Your own actions also play an important role in keeping your account secure. Never share your password with anyone, log out after using a public device, and contact us immediately if you notice any suspicious activity.
Data Retention Period
While your account is active, we retain all information necessary to provide our services. Transaction history and account activity logs are kept for security and support purposes.
Even after an account is closed, certain financial records must be retained for a defined period as required by law. After that period, the information is securely deleted. Information is not used for personal marketing purposes after account closure.
You can contact our support team to request deletion of your data. If any information must be retained due to legal obligations, we will inform you clearly.
Your Rights
As a jy jili user, you have the following rights over your own information:
You have the right to know what information we hold about you. When you log in to your account, you can view most of your information directly. Contact the support team for more detailed information.
If any of your stored information is incorrect, you can request a correction. Contact details and payment method information can be updated directly from your account settings.
If you do not wish to receive promotional emails or messages, you can opt out at any time — through your account settings or via the support team. Transaction-related notifications cannot be disabled, as they are part of the service.
You can request to close your account at any time. If there are any active bonuses or pending withdrawal requests, these must be completed before the account is closed.
Detailed answers to common questions about account management, information correction and privacy can be found in our FAQ section.
Protection of Minors
All jy jili services are for persons aged 21 or over only. We do not knowingly collect personal information from any minor. Age is verified at the time of registration, and additional identity documents may be requested in suspicious cases.
If we become aware that a minor's information has been collected by mistake, that account is closed immediately and the information is deleted. Parents or guardians who have concerns should contact us.
Changes to the Policy
jy jili may update this privacy policy from time to time. For significant changes, advance notice will be sent to your registered email address and the update date at the top of this page will be changed. No separate notification is given for minor editorial changes.
If you continue to use the site after a revised policy is published, it will be taken as your agreement to the new policy. If you do not agree to the changes, please request account closure.
To learn more about us, visit our about page for full details — who we are, what our goals are, and how we operate.
Contact and Complaints
If you have any questions, concerns or complaints about this privacy policy, please contact us. Our support team is available in Bengali and English, seven days a week, twenty-four hours a day.